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(¯`·._ (¯`·._--={ Web Hosting Related Questions
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What is virtual Web hosting?
We specialize in virtual Web hosting, which means that you can find a home for your Web Site
on our high performance Windows NT Web Servers and establish your presence on the Internet
with your own unique domain name. This is a very intelligent and cost effective alternative to
hosting your own web site internally. Current estimates for setting up and running your
own internal Internet Server average about $60,000 US annually. Our shared hosting
environment gives you the benefits of high performance servers, high bandwidth connectivity
that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and
around-the-clock support, all at a small fraction of the cost of doing it yourself.
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Do you offer dial-up internet access?
No. We do NOT provide Local Internet access to anyone over our servers. All our
Servers are reserved for web site hosting only. Other hosting companies that offer IP
services and hosting are slowed down by the IP traffic to their equipment.
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Do you offer web page design services?
Yes. Our concept is to provide one-call service for our clients. No need to learn
a whole new career just to have a presence on the Internet. No need to learn HTML. Java,
FTP, or any programming language. Of course, if you want to edit your own full
site you can have password access to it at anytime. Many customers allow us to set them
up and then they do their own day to day administration. You simply email the text &
photos to us, we do all the rest. Additional editing and custom programming may be
acquired by the hour at our low programming & design rates.
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Can I upgrade my account?
Yes. You can upgrade your account at any time. We will invoice you for the pro-rated monthly
charges and a setup fee may apply. Please email your request to
your_domain_name@telesites.net and be sure to include your
domain name in the subject line of all email to us.
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How do I transfer files to my Web site?
We take care of all of this for you, however if you are the do-it-yourself type: Files
can be transferred to the Web server via Microsoft® FrontPage® 2000 or a File Transport
Protocol (FTP) program. Many of these FTP programs are freely available
online. Microsoft® FrontPage® 2000 users can 'publish' their sites to our server and should
not use FTP.
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Will I have unlimited access to update my pages?
You have unlimited access via FTP or Microsoft® FrontPage® 2000 24-hours a day - 7 days a
week. As such, you can create and maintain your Web pages on your own computer and
upload files to your Web site at your leisure. Or, like most of our clients, you can
send us everything in email and we will post it to your site.
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Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most
efficient and cost-effective means of making information available to the users of the
Internet community. In addition, our Professional and Commerce plans provide the features you
would need to set up your own online commerce solutions. We also have real-time credit
card processing, secure site certificates and special ASP programs to make things run fast and
smooth.
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Can I resell space within my own account?
Yes. You can resell space within your account by becoming a partner with us as a
TELEsites reseller. If you are interested in being a
TELEsites reseller and would like to more about our partnership programs simply fill out our
online form here.
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How long does it take to set up a new account?
Most accounts are set up and active on our powerful Windows NT servers within 2 to 4 hours.
Once an account is set up, an activation notice will be sent to you via e-mail. We can
begin uploading files to your new web site immediately thereafter. Domain account users
who want to publish their own sites will be given a temporary URL (numbered domain address) to
access their site via the Web prior to the completion of either domain registration or
transfer. This process (called propagation) is handled by thousands of Internet servers
all over the world that are not under TELEsites.Net control. Once these "index" servers
are rebooted with your new address information on them the propagation process is complete.
Since these servers are rebooted at different times, all over the world, the site will become
available to browsers in different places at different times.
Our registration services typically completes the registration
within 24 hours, and propagation typically takes 12 to 24 hours.
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Why do I get a "network unavailable"
error message when I do a
ping or traceroute to my domain name?
For security reasons we do not allow pings or
traceroutes into our servers to test domain names.
Many (DOS)
denial of service attacks utilize these common tests
to try to slow or stop traffic to networks.
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Why am I getting a
page cannot be found error message when I try to
view my web site in my browser?
There are only a few reasons why someone may not be
able to view a web site even though it is running
perfectly and viewable from other areas of the world.
Most of the time this occurs when a temporary outage
(rebooting of servers, regional down time of main
Internet Service Providers equipment, etc.) causes a
single user in your area to get an initial error page.
The local Internet Service Provider (ISP) then caches
the error page results (a common practice by many ISP to
reduce the amount of repetitive traffic) into it's
system and from then on local users on that system will
continue to get the cached page version of your web site
until the
Time To Live (TTL)
expires for that cached service.
Normally
TTL values are set close to fifteen (15)
minutes by default but there have been reports of some
services (AOL for one) that have them set at four (4)
hours.
Occasionally you may receive a phone call or email
from someone who is unable to get to your web site and
yet you can browse to it online with no problem.
This is the reason this type of thing occurs.
Since the other ISPs are third party services there is
little anyone can do to resolve the issue other than
wait for the
TTL to be reached and then web site path
will again be reachable.
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(¯`·._ (¯`·._--={ Domain Name Related Questions
}=--_.·`¯) _.·`¯)
Can I check domain name availability?
Yes. You can check domain availability directly from a link right on the top of all our
shopping cart pages and the order form. Click here:
Check domain name availability or you can send us up to three keywords using our
online keyword form and we will send you a
few hundred ideas of names that are currently available.
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Will I be able to access my domain name with or without the 'www.'?
Yes, you will be able to access the domain name with or without the 'www.' in front.
For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as
well as "mydomain.com."
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Do you handle domain registration?
Yes. We will handle the entire registration process
for you once you have completed our order form. Once your order form is process and your
new account is activated we will perform a new domain name registration or a transfer of your
existing domain name to our servers. You do NOT need to submit a registration or
modification template to the InterNIC, as we will do this for you.
When an account is activated with a new domain name, we will automatically complete the
registration with IDR. The information sent to IDR is pulled directly from the order
form. Our registration services typically
completes the registration within 24 hours, and propagation typically takes 12 to 24
hours.
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What is a NIC handle?
Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle as
the contact for several domains. This way, if you make a change to the NIC handle information
(i.e., a new e-mail address), all domains using that NIC handle will be updated as well.
Now that there are more then one registering body for the InterNIC there are more then one set
of "handle" databases.
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Whom shall I contact regarding InterNIC billing?
You will not need to contact anyone since we will be your register agent. As your
registering agent we handle all your domain name registration details for you. If you
have any other questions you may e-mail us.
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Can I transfer an existing domain name?
Yes. When you place an order via our online order form, be sure to specify that you are
requesting a transfer and NOT a new domain by simply checking the transfer box. You
should keep the hosting service at your present site while waiting for your domain name to
transfer. We will provide you with a temporary IP address so you can mirror your site on
our server or we can set it up for you. All e-mail and Web pages will still be accessed
from your current site. When InterNIC receives the template, they will generate an
acknowledgment request (Ack/Nak) and send it to the current administrative contact of the
domain. Once the administrative contact acknowledges the transfer, InterNIC will update
their records.
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I have purchased my domain name from another company.
How can I update the information at InterNIC?
We can help you through this process, but here is basically what happens.
In order to transfer a domain name from one organization to another, InterNIC requires that
the "original owner" file a "delete/new" template. This template consists of two domain
registration templates, combined into one e-mail. The first template deletes the registration
of the original domain name, and the second re-registers the domain name using the new owner’s
information. This request must be initiated by the original owner, as the owner is the only
one authorized to make such a modification.
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How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred), it
usually takes about 24 hours before it is visible to all users of the Internet. All
Internet providers must update their records (DNS tables) to reflect new site locations once a
day. This process (called propagation) is handled by thousands of Internet servers all
over the world that are not under TELEsites.Net control. Once these "index" servers are
rebooted with your address information on them the propagation process is complete.
Since these servers are rebooted at different times, all over the world, the site will become
available to browsers in different places at all different times.
TELEsites.Net typically completes the registration within 2 to 4 hours and propagation
typically takes about 24 hours after that.
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What is the InterNIC fee for domain registration?
The Standard InterNIC charge from most registrars is $70 to register a new domain name.
This fee covers the first two years, as most currently bill at a rate of $35 per year. We
register the name for you and pay the renewal fees as
part of your hosting plan.
Registration is completed by TELEsites.Net and billed
directly to your credit card upon filling out our
online order form.
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(¯`·._ (¯`·._--={ Microsoft® FrontPage® Related
Questions }=--_.·`¯) _.·`¯)
Answers to questions you may
have about using Microsoft® FrontPage® 2000 on our powerful NT Servers.
NOTE: For specific
information on how to use the Microsoft® FrontPage® 2000 software, please consult the
program's documentation or Microsoft Technical Support.
Support for Microsoft® FrontPage®
We support Microsoft® FrontPage® in several ways:
- We configure your site for Microsoft® FrontPage® 2000 by installing and maintaining the
server extensions.
- We provide Technical Support related to the functionality of the extensions.
- We point Microsoft® FrontPage® 2000 users to resources that will help you
solve problems, publish your Microsoft® FrontPage® 2000 webs and learn
techniques for getting the most from your Microsoft® FrontPage® 2000 software.
We DO NOT provide direct technical support or training related to the use of your Microsoft®
FrontPage® 2000 software. User issues are referred to Microsoft's
Technical Support Team.
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Server Extensions
Microsoft® FrontPage® 2000 extensions are CGI programs that provide the server side
implementation of Microsoft® FrontPage® 2000. Microsoft® FrontPage® 2000 communicates
with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the
"POST" request addressed to the Microsoft® FrontPage® 2000 server extensions it simply directs
the request to the appropriate CGI program. The extensions implement authoring
(uploading/downloading documents, ToDo lists), administration (setting end-user, author, and
administrator privileges), and dynamic content (browse-time WebBot components).
Without the Microsoft® FrontPage® 2000 server extensions you will not be able to take
advantage of the WebBots that are available through Microsoft® FrontPage®
2000. Also, without the extensions you cannot author and administer your web using the tools
provided as part of the Microsoft® FrontPage® 2000 Editor/Explorer package.
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Getting the extensions
installed
Microsoft® FrontPage® 2000 extensions are installed automatically on all our Windows NT
server accounts unless specifically requested otherwise. New domains will have the
extensions installed within two to four hours of account activation.
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Charges
There is no charge for installing the server extensions. We will also reinstall corrupted
extensions free of charge*.
*Note: There are certain precautions that MUST be taken when
publishing and maintaining your site with Microsoft® FrontPage® 2000.
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Limitations
There are some issues that potential Microsoft® FrontPage® 2000 users should consider:
- Web size -- This seems to be most
critical when a "searchable event" is present in the web (Search, Discussion Forum and Table
of Contents). The lengthy process of updating the indices for these functions can lead to the
connection timing-out (HTTP 500 Error or 'Server has timed-out').
- Disk Usage -- You may create and publish as many
child webs as your disk storage space allows. However, for each child web you publish,
Microsoft® FrontPage® duplicates certain information into indices and hidden files. This adds
'overhead,' increasing the storage space required for your files. Microsoft's documentation
notes, "Microsoft® FrontPage® optional full-text search indexes can take up to the same
amount of disk space as your textual content."
- PRECAUTION
There is one main precaution which need be taken to protect the Microsoft® FrontPage®
extensions on your site:
Do NOT use regular FTP (or programs such as WS_FTP) to upload files to the server when Microsoft®
FrontPage® 2000 extensions are installed. This may corrupt the extensions, disabling the
interactive features available with Microsoft® FrontPage® 2000. You may use the FTP
upload function (import) from within FrontPage.
What is FTP?
File Transfer Protocol (FTP) - A
client-server protocol which allows a user on one
computer to transfer files to and from another computer
over a
TCP/IP network. Also the client program the user
executes to transfer files.
As with all Windows based servers (like ours) you can
either have one protocol or the other (FTP or FP
extensions) as they both cannot run at the same time
(see precautions).
Users can do the exact same file transfer function as
FTP using FrontPage by using the "Import" function.
Most older hosting servers (Unix, etc.) use FTP as they
do not have a Windows Operating System or the FP
extensions.
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Bots
WebBots are the mechanism for invoking many of the interactive features built into Microsoft®
FrontPage® 2000. These features are added to your web through the Microsoft® FrontPage® 2000
Editor | Insert WebBot component
Some, such as ''Include'' and ''Substitution'' allow elements of the web to be entered once
and included in any or all of the pages by inserting the Bot component referencing that
element (e.g., a logo or navigation bar). Changes made to the 'master' element are made
automatically to any page containing the referencing Bot.
Other Bots, such as Search, Table of Contents and Timestamp, control dynamic browse-time
features. These Bots work behind the scenes to keep the web up-to-date for visitors.
For more information on using the Bots, see the documentation provided with Microsoft®
FrontPage® 2000 or contact Microsoft Technical Support.
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Features
Since Microsoft® FrontPage® 2000 was created for developing Web sites in the Windows
environment, some features are only available when the site is hosted on an NT Server.
- Active Server Pages (ASP)
- OLEDB and MSSQL Database connections (Access2000, SQL 7.0)
- ActiveX
- VBScript
- SSL (Secure Socket Layer) Forms Processing (using the WebBot Save Results component)*
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Other Resources
You may also find answers on many user issues at
Microsoft's Web site, from newsgroups
and, of course, in books on Microsoft®
FrontPage® 2000.
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(¯`·._ (¯`·._--={ How to Send Email, Files and Photos
}=--_.·`¯) _.·`¯)
How do I send files via email to
TELEsites.Net for my Web site?
Send email to
your_domain_name@telesites.net. In this way we know which web site it is referencing
(i.e.- americanbarter @ telesites.net, etc.). You may want to change our email address
listing in your address book so this will always be used when communicating to us about your
web site. When sending urgent email (web site offline, order form not working, etc.) do
not use the above format but instead see (next section below) Tech Support email.
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How do I contact
tech support at
TELEsites.Net?
Always send urgent matters or tech support related
emails
or use the online form at
www.TELEsites.Net/support. This sends a
copy of the urgent email to both the main office and the tech support staff at the
server/backbone level for immediate attention.
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How do I send text or text files via
email to TELEsites.Net?
When you are typing the initial text, there is no need to spend a lot of time changing the
fonts or design of the page as we must remove these in order to put the text into the web
site. The only way to send us a "finished look" is to do the page in FrontPage or an
HTML editor and then send us the file via email in the standard .htm format. Even the MS
Word program (part of the same office suite as FrontPage) adds hundreds of hidden characters
to the text that plays havoc with FrontPage and web browsers.
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How do I send photos or photo files
via email to TELEsites.Net?
You need not send us disks or CDROM with your photos on them unless you have a lot of photo
files. You simply look at the photos on the disk with you computer using your computer's
default image editor or any Photoshop type program. Double click on the name of one of
the photo files to open it. Once it is open you may want to crop the photo to make it look
the way you want it. Then save the photo (using SAVE AS) into a .jpg format using a
standard 640 pixels width (don't worry about the height). This is the best size to fit
into everyone’s browser windows from within your web site. If you have
a very detailed photo you may want to save it to a larger size but keep in mind that detailed
photos take longer to download (view) and some visitors to your web site may have to scroll
around to see the whole image. Save the file using a real name that describes the shot
(i.e.- front_of_store.jpg, etc.). Name the photo file so it can be easily identified.
Do NOT use capital letters when naming your files.
Lastly send us an email using the address format we mentioned above. Once the email
instruction text is typed in, look for a section on the menu of your email program to add an
attachment or file to the email. Usually INSERT | FILE on the menu. Once you
select this, it will open a small directory window in which you can browse the files on your
computer until you find the specific named file and add it to the email. Do not use
INSERT | PHOTO as this will place the picture into the email and many email servers will not
allow it to go through in that format. Add as many files to the email as you wish to
send but do not exceed a 1MB size for each email as many email servers will not allow larger
files to be delivered. In this case simply send several emails with several photos in
each one.
Once you have had some practice you can take this to the next step. There are several
free programs available that can compress many files into one. The most popular one is
called WinZip. They call this process ZIP and UNZIP for compress and uncompress. You can
download this free program from their web site at
www.winzip.com simply follow the online
instructions. Once installed; you can highlight many files at once and save them into
one .zip file. Then by sending us this ZIP file we can UNZIP it on this end and save a
lot of space and time. This allows you to send many photos and files all at one time within
one email.
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