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3.0 Email FAQs

3.0.5 Why did I receive a message saying my email was denied delivery?

If you are hosting on our servers and email from your domain name is being denied then you should contact us immediately through our tech support ticketing system so we can move quickly to get you off the list. Most all lists block by IP address and if they mistakenly put any of our email servers on the list - all our users will also be blocked. We have listed ourselves with all the major listing groups as a legitimate email server but on occasion they still may add us if they get a lot of reports of spam coming from our servers.

If your are sending email to someone hosting on one of our servers and the email is not getting through - then your email is possibly being denied IF your IP address has been placed on one of the many blocking lists. If that is the case, your email is being denied to any servers that use the list to filter spam. This is a very common practice in today's spam filled email environment.

To be removed you must contact the service that is blocking your email directly. You can check to see if your domain name or IP addresses are in one or more of the lists by doing a search online for "email blocking lists" and look for the free forms that will search your email domain name and show you which list is blocking you.

If you are listed you will need to follow their instruction at the lists own web site for getting removed. We cannot help you as we do not have any control over these third party services.

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